Return Policy

Currently, Goethe Books & Media does not facilitate returns or exchanges for any products or services ordered through goethebooksandmedia.com or any other communication with Goethe Books & Media. Once a product is requested, the purchaser cannot cancel the order unless Goethe Books & Media, at its sole discretion, allows it. Goethe Books & Media is not liable for lost or damaged products during shipping by any carriers (e.g., Canada Post, UPS, etc.). 
Any approval for returns is contingent upon consultation with Goethe Books & Media, which will evaluate any and all claims, and respond at its sole discretion. Claims for damaged, incomplete, or incorrect shipments must be reported to Goethe Books & Media within 10 days of the shipping date, either via email at info@goethebooksandmedia.com or by telephone at +1-437-999-1906.